Shipping Policy

1. Our Shipping Philosophy

At Velvet Sage Gifts, our goal is to deliver every gift safely, efficiently, and with the care it deserves.

As a digital gifting platform, we offer products fulfilled through a variety of trusted partners and delivery methods. Depending on the product selected, your order may be delivered digitally, assembled by Velvet Sage Gifts, produced to order, fulfilled by a supplier, or delivered by a local service provider.

Because each product is fulfilled differently, processing and delivery times vary by product, supplier, destination, and fulfillment method.

This Shipping Policy explains how orders are processed, fulfilled, and delivered through the Velvet Sage Gifts Platform.

2. Scope

This Shipping Policy applies to all purchases made through the Velvet Sage Gifts Platform, including:

• Physical products
• Digital products
• Digital gift cards
• Curated gift boxes and gift baskets
• Print-on-demand products
• Artisan-made products
• Wholesale supplier products
• Drop-ship products
• Local floral deliveries (where available)
• Subscription orders
• Future products and services offered through the Platform

This Shipping Policy should be read together with our Platform Terms of Use and Refund & Returns Policy.

3. Product Fulfillment

Products offered through the Platform may be fulfilled using one or more of the following methods.

4. Order Processing

Orders begin processing after payment has been successfully authorized.

Depending on the order, processing may include payment verification, inventory confirmation, personalization, assembly, production, or coordination with one or more fulfillment partners.

Processing time is separate from shipping and delivery time.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

5. Multi-Partner Fulfillment

Velvet Sage Gifts is a curated gifting platform rather than a single-warehouse retailer. Depending on the products selected, your order may be fulfilled by:

• Velvet Sage Gifts
• Wholesale suppliers
• Artisan partners
• Print-on-demand partners
• Floral partners
• Drop-ship suppliers
• Digital delivery services
• Other approved fulfillment partners

If an order includes products fulfilled by multiple partners, items may:

• ship separately;
• arrive on different dates;
• include separate tracking information;
• be packaged independently; and
• be delivered by different carriers or service providers.

Where practical, Velvet Sage Gifts will coordinate fulfillment to provide the best possible customer experience. However, separate shipments are a normal part of offering a diverse range of carefully curated products.

6. Shipping Regions & Availability

Velvet Sage Gifts currently processes and fulfills orders within Portugal and the European Union (EU).

Product availability may vary by country, supplier, shipping restrictions, and local regulations. As a result, some products may only be available in selected regions or may be unavailable for delivery to certain destinations.

As Velvet Sage Gifts grows, additional regional Platforms and supplier networks may be introduced. Future regions may offer different products, pricing, delivery options, currencies, and policies based on local operations.

7. Delivery Estimates

Delivery estimates vary depending on the product, fulfillment method, destination, and shipping carrier.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery may be affected by:

• supplier processing times;
• product availability;
• personalization or customization;
• seasonal demand;
• public holidays;
• carrier transit times;
• weather conditions;
• customs or regulatory inspections (where applicable within the EU); and
• other circumstances beyond our reasonable control.

Where estimated delivery dates are provided, they should be considered approximate.

8. Shipping Charges

Shipping charges are calculated during checkout whenever possible and are based on factors such as:

• delivery destination;
• product size and weight;
• fulfillment method;
• supplier location;
• shipping carrier; and
• promotional offers.

Some products or promotions may qualify for free or discounted shipping. Any applicable shipping charges will be displayed before an order is completed.

Applicable taxes, including VAT where required, will be calculated in accordance with the destination and applicable law.

9. Split Shipments

Because Velvet Sage Gifts works with multiple suppliers and fulfillment partners, items within the same order may be shipped separately.

Split shipments are common when an order contains products that:

• are fulfilled by different suppliers;
• require different production times;
• are shipped from different locations; or
• use different delivery services.

Customers may receive separate shipment confirmations and tracking information for different items within the same order.

Separate deliveries should not be interpreted as an incomplete order unless otherwise advised.

10. Shipping Carriers

Velvet Sage Gifts and its fulfillment partners use a variety of postal services, courier companies, and local delivery providers.

The shipping carrier used for an order is determined by factors such as destination, product type, supplier requirements, service availability, and delivery efficiency.

Carrier selection cannot normally be requested or guaranteed.

Once an order has been transferred to the shipping carrier, delivery is subject to that carrier's operating procedures and delivery policies.

11. Delivery Responsibility

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate. This includes:

• Recipient name;
• delivery address;
• postal code;
• email address (for digital deliveries);
• telephone number where required; and
• any applicable delivery instructions.

Velvet Sage Gifts is not responsible for delays, failed deliveries, returned shipments, or additional costs resulting from incorrect, incomplete, or outdated information supplied by the Customer.

If an order is returned because delivery information was incorrect, additional shipping charges may apply before the order can be resent.

12. Digital Delivery

Digital products and digital gift cards are generally delivered electronically after successful payment confirmation.

Delivery times may vary depending on payment verification, system availability, email delivery services, spam filtering, or other technical factors.

Customers are responsible for ensuring that email addresses provided for digital delivery are accurate.

If a digital delivery cannot be completed due to incorrect recipient information or technical issues outside the control of Velvet Sage Gifts, we will make commercially reasonable efforts to assist in completing the delivery where possible.

13. Delivery Delays

While Velvet Sage Gifts and our fulfillment partners make every reasonable effort to process and deliver orders promptly, delivery times cannot be guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

• supplier processing delays;
• inventory shortages;
• production delays;
• carrier delays;
• severe weather;
• public holidays;
• transportation disruptions;
• customs or regulatory inspections (where applicable);
• labour disputes;
• natural disasters;
• public emergencies; or
• other unforeseen events.

Where practical, we will work with our suppliers and shipping partners to provide updates and assist Customers in tracking delayed orders.

14. Lost, Damaged & Missing Shipments

If an order arrives damaged, appears incomplete, or is believed to be lost during transit, Customers should contact Velvet Sage Gifts as soon as reasonably possible.

Where appropriate, we will work with the relevant supplier, fulfillment partner, or shipping carrier to investigate the issue.

Depending on the circumstances, resolution may include:

• shipment tracing;
• replacement of eligible products;
• repair or replacement where appropriate;
• refund in accordance with our Refund & Returns Policy; or
• another reasonable solution based on the circumstances.

Claims relating to shipping damage or missing deliveries may require supporting photographs, documentation, or information requested by the carrier or supplier.

15. Failed Deliveries & Returned Orders

Delivery may be unsuccessful where:

• the Recipient is unavailable;
• the delivery address is incorrect or incomplete;
• access to the delivery location is restricted;
• the shipment is refused;
• delivery cannot be completed within the carrier's policies; or
• local delivery conditions prevent successful delivery.

Where an order is returned to the supplier or fulfillment partner, Velvet Sage Gifts will contact the Customer to discuss available options.

Additional shipping charges may apply if a shipment must be resent due to circumstances outside the reasonable control of Velvet Sage Gifts.

16. Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

• delivery destination;
• supplier limitations;
• product characteristics;
• carrier policies;
• local regulations; or
• seasonal availability.

Velvet Sage Gifts reserves the right to decline or cancel orders where products cannot reasonably or lawfully be delivered.

Where possible, Customers will be offered an alternative product or an appropriate refund in accordance with our Refund & Returns Policy.

17. Customer Support

If you have questions regarding shipping, order status, delivery, or fulfillment, our team will make commercially reasonable efforts to assist you.

For the fastest assistance, please include:

• your order number;
• the name used when placing the order;
• the Recipient's name (where applicable); and
• a brief description of your enquiry.

Some enquiries may require coordination with suppliers, production partners, florists, or shipping carriers. Response and resolution times may vary accordingly.

18. Changes to This Shipping Policy

Velvet Sage Gifts may update this Shipping Policy from time to time to reflect changes in our services, fulfillment partners, shipping practices, business operations, or applicable legal requirements.

The most current version of this Shipping Policy will always be available on the Platform together with its Effective Date.

Customers are encouraged to review this Shipping Policy periodically.

Contact Us

If you have questions about this Shipping Policy or the delivery of an order, please contact us.

Thank You

Thank you for choosing Velvet Sage Gifts.

Every order represents an important relationship, celebration, or milestone, and we appreciate the opportunity to be part of those moments.

We work closely with trusted suppliers, artisans, production partners, florists, and delivery providers to ensure each order is handled with care from purchase through delivery.

Because our Platform brings together a wide variety of fulfillment methods, occasional differences in processing times, shipping schedules, and delivery methods are a normal part of providing a carefully curated gifting experience.

This Shipping Policy should be read together with our Platform Terms of Use, Privacy Policy, and Refund & Returns Policy.